Contains articles re: Introduction to MBS Portal

Frequently Asked Questions (FAQs)

How long does it take to provision a customer portal? A new customer portal is typically provisioned within 1 business day once we receive all the relevant information from the sales teams and client. Information we require for provisioning the portal include basic customer detail, licensed features and editions. How long does a typical implementation…

Matchbook Services Onboarding and Overview

Overview Matchbook Services is a SaaS solution that acts as a comprehensive business rule layer sitting between your organization and the entire Dun & Bradstreet (D&B) data repository. Matchbook Services provides you with accurate and complete control over your D&B data matching, enrichment, and monitoring processes. NOTE: The Matchbook Portal should only be used with…

Service Level Agreement (SLA)

Purpose & Obsolescence Policy This Service Level Agreement (SLA) issued by Matchbook Services, Inc., dba Matchbook AI, (Matchbook) to Customer defines service procedure about using Matchbook services. The terms defined to support Matchbook contained within this SLA withstand any previous support terms agreed upon between Customer and Matchbook. This document defines the responsibilities of the…

Reset Password Steps

Users can change their password any time from the Main Dashboard page. Click the icon left of your username (on the Main Dashboard) to open the Active Users tile. Click Edit Profile. Click on Reset Password. Enter your new password and click Reset Password. You will be redirected to the main login page, where you…

Forgot Password

These steps can be used for users who either forgot their passwords or never received the welcome email. Provide your email address associated with Matchbook AI. Click on Next. Click on Forgot password?. Click on Reset Password. You will receive a Forgot Password Confirmation message. Go to your email and click the link (“Click here”).…